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Delivery & shipping


How it's calculated

Shipping is calculated by weight and destination. The more a parcel weighs, the more it costs to send.  

Yarn orders of $30 or more  ship FREE worldwide apart from some very reduced lines.Please remember that, if you add books or needles or anything else to the order, you will be charged shipping for these items - it is ONLY yarn that ships free. This offer excludes  all Louisa Harding yarn that is on clearance and greatly reduced along with Debbie Bliss Angel and Party Angel, Jamiesons, Opal Sock Yarn and Kauni Unfortunately, due to problems with the Russian and Kazakhstan postal service, this offer does not extend to customers living in those countries. The free shipping is for standard Royal Mail shipping, if you require tracking there will be a charge

Within the UK

When you view your basket, you will be able to select a shipping method. I ship by Royal Mail. Within the UK you have the option of selecting First Class or Special Delivery.  

Special Delivery guarantees next day delivery and needs a signature.

Outside the UK

Outside the UK I send by Royal Mail Air Mail and you will have the option of selecting regular Air Mail or International Signed For. The latter is trackable on-line and needs a signature. 

Providing your order is received by 3pm UK time, I can ship the same day.
Orders placed after 3pm will ship on the following day. I do not ship on Saturdays or Sundays.

Delivery times

  • Delivery times are usually next day within the UK
  • 4 -5 days to Western Europe
  • 6 - 7 days for Eastern Europe
  • 7 - 10 days for the rest of the world.  

There are occasional delays caused by extra security or customs checks but these are few and far between.

Please note: Royal Mail does not class a UK order as missing until 15 days from the date of despatch. For orders outside of the UK, this period rises to 30 days from the date of despatch.

Featured Reviews
Rowan fine lace
Tuesday, 25 July 2017  |  Katharina

Excellent quality and speedy service

wondeful, kuschelig weich
Friday, 21 July 2017  |  Barbara

die Wolle ist ein Traum. Satte Farbe und wunderbar weich.

mirasol poncho
Thursday, 6 July 2017  |  Sheila

Love the pattern, just not ready to knit yet, but its top of my huge list

Wonderful yarn, amazing service!
Wednesday, 28 June 2017  |  Gail

I just love Rowan's Truesilk yarn and am disappointed that it's been discontinued. But I'm so glad I found Jannette's site and, so far, I've purchased three skeins that were shipped to me in the US. I wouldn't doubt if I'll add to my Truesilk collection in the near future! Jannette is so responsive - I had a shipping concern and it was answered in record time - and I know I've found a new favorite shop!

Sorrento Cardigan Pattern
Wednesday, 28 June 2017  |  Barbara

Beautiful pattern, haven't used it yet, but plan to after Christmas gifts completed (by August) =-)

Maple Wood Pierced Heart Shawl Pin
Wednesday, 28 June 2017  |  Barbara

It is very pretty, excellent quality

Tuesday, 27 June 2017  |  Marina

un Aran di tutto rispetto, con la gioia del colore...

intensità del colore
Tuesday, 27 June 2017  |  Marina

arrivato molto molto in fretta, come tutto il resto dell'ordine. conosco molto bene questo filato, ottimo anche per cardigan.

tutto perfetto
Tuesday, 27 June 2017  |  Marina

marca affidabilissima.

Monday, 26 June 2017  |  Lauryn

I live in Australia and was very excited to find 4 balls of Filatura di Crosa Superior in teal available on Jannettes Rare Yarns website. The service was excellent and emails were responded to promptly. I am delighted with the beautiful yarn; I'm making a small poncho /cape. It drapes beautifully and the colour is stunning. Very, very happy with my decision.

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