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Delivery & shipping


How it's calculated

Shipping is calculated by weight and destination. The more a parcel weighs, the more it costs to send.  

Yarn orders of $30 or more  for current Rowan,Artyarns and Filatura di Crosa ship for free worldwide. Unfortunately, due to problems with the Russian and Kazakhstan postal service, this offer does not extend to customers living in those countries. The free shipping is for standard Royal Mail shipping, if you require tracking there will be a charge

Within the UK

When you view your basket, you will be able to select a shipping method. I ship by Royal Mail. Within the UK you have the option of selecting First Class or Special Delivery.  

Special Delivery guarantees next day delivery and needs a signature.

Outside the UK

Outside the UK I send by Royal Mail Air Mail and you will have the option of selecting regular Air Mail or International Signed For. The latter is trackable on-line and needs a signature. 

Providing your order is received by 3pm UK time, I can ship the same day.
Orders placed after 3pm will ship on the following day. I do not ship on Saturdays or Sundays.

Delivery times

  • Delivery times are usually next day within the UK
  • 4 -5 days to Western Europe
  • 6 - 7 days for Eastern Europe
  • 7 - 10 days for the rest of the world.  

There are occasional delays caused by extra security or customs checks but these are few and far between.

Please note: Royal Mail does not class a UK order as missing until 15 days from the date of despatch. For orders outside of the UK, this period rises to 30 days from the date of despatch.

Featured Reviews
Thank you so much.
Wednesday, 30 August 2017  |  Kamonpan

Thank you so much.

Knitting/Sewing acessory case.
Tuesday, 29 August 2017  |  Maura

Lovely quality. I think it could be used for personal use as well as a sewing or knitting accessory case.

aslan trends baby llama
Tuesday, 29 August 2017  |  Maura

The yarn is very soft and exceeded my expectation. I ordered more of this yarn because I was so pleased with it. I also found Jannette was very helpful in giving me more information about this and many other yarns and answered my queries promptly.

Monday, 28 August 2017  |  Cynthia

Service is perfect. The website makes it easy to find what you are looking for, and there are always Specials to browse through. Orders are shipped promptly. What more could you ask for!

Prices and service
Wednesday, 23 August 2017  |  Tanja

Great prices on the Angel yarn, which will help keep Syrian refugee kids warm. And I love solid sock yarn colours - good offer.

Excellent service
Monday, 14 August 2017  |  Jenny

This is the first time I have used Janettes website, and she was brilliant, kept me informed at all times and it arrived in double quick time

Rowan fine lace
Tuesday, 25 July 2017  |  Katharina

Excellent quality and speedy service

Sorrento Cardigan Pattern
Wednesday, 28 June 2017  |  Barbara

Beautiful pattern, haven't used it yet, but plan to after Christmas gifts completed (by August) =-)

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