Delivery & shipping
How it's calculated
Shipping is calculated by weight and destination. The more a parcel weighs, the more it costs to send.
Yarn orders of $30 or more ship FREE worldwide but please remember that, if you add books or needles or anything else to the order, you will be charged shipping for these items - it is ONLY yarn that ships free. This excludes all Louisa Harding yarn that is on clearance and greatly reduced. Unfortunately, due to problems with the Russian and Kazakhstan postal service, this offer does not extend to customers living in those countries. The free shipping is for standard Royal Mail shipping, if you require tracking there will be a charge
Within the UK
When you view your basket, you will be able to select a shipping method. I ship by Royal Mail. Within the UK you have the option of selecting First Class or Special Delivery.
Special Delivery guarantees next day delivery and needs a signature.
Outside the UK
Outside the UK I send by Royal Mail Air Mail and you will have the option of selecting regular Air Mail or International Signed For. The latter is trackable on-line and needs a signature.
Providing your order is received by 3pm UK time, I can ship the same day.
Orders placed after 3pm will ship on the following day. I do not ship on Saturdays or Sundays.
- Delivery times are usually next day within the UK
- 4 -5 days to Western Europe
- 6 - 7 days for Eastern Europe
- 7 - 10 days for the rest of the world.
There are occasional delays caused by extra security or customs checks but these are few and far between.
Please note: Royal Mail does not class a UK order as missing until 15 days from the date of despatch. For orders outside of the UK, this period rises to 30 days from the date of despatch.